One of the major factors that people fail to understand about small business computer support is that building an IT infrastructure isn’t something you “do once and forget about.” It requires you to remain as proactive as possible in order to stay ahead of the curve. If you don’t, rest assured, you WILL get left behind by your competitors.

Based on that, there are a number of key signs that you need to pay attention to that will tell you your business technology needs to be updated sooner rather than later.

1. There Are No Such Things as “Small Problems” Anymore

If you’ve reached the point where even something as simple as provisioning resources for new hires has become a time consuming and expensive challenge, you need more than just small business computer support. You need a new approach to technology and you need it yesterday.

Your IT should effortlessly scale as your business does the same. If it doesn’t, you’re only requiring your employees to work “harder, not smarter” – and all the small business computer support in the world won’t be able to help you.

2. Workarounds Are Becoming Increasingly Common

Generally speaking, all of your software should work together to form a living, breathing whole. If you can’t easily get data from one program to another because the two solutions you’re using were never designed to integrate in that way, you again need more than just small business computer support. You need a new approach to IT that will finally bring everything together in service of your larger goals as an organization.

3. The Security Factor

One of the issues with traditional models of small business computer support is that they take a decidedly reactive approach to cyber security. But you can’t wait for a cyber attack to happen and THEN work to correct it. You need small business computer support that is going to stop a problem before it ever has a chance of happening. If you don’t have that, you need to update your business technology as soon as you can.

4. You’re About to Change Directions as a Business

If your business technology was built to support the organization you WERE instead of the one you’re ABOUT TO BE, you’re looking at another clear cut sign that a significant change is in order. If you’re about to dramatically change directions in terms of what your business does and how, you need the IT to support that shift – and right now, you don’t have it.

5. You’re Too Reliant on Legacy Software

Legacy software that is no longer being updated by its original developers is a massive security vulnerability just waiting to be exploited. Bugs and other security loopholes are no longer being patched – which means that your business’ level of exposure is getting worse with each passing day. Instead of again relying on small business computer support to fix problems after they’ve happened, update your business technology to prevent those problems in the first place.

Primary Support Systems: When the Time Comes to Update Your Technology, We’ll Be There

At Primary Support Systems, we’ve always seen ourselves as more than just a source for small business computer support. Gone are the days where technology in the office yielded mild productivity gains. These days, it’s literally the cornerstone of everything you’ve worked so hard to accomplish.

Technology is how you enable your employees to work smarter, not harder. IT allows your business to continue to grow and evolve in all the ways that you need. Your network is the cornerstone of the critical relationship that you’re forging with your own clients – and our team of highly certified, passionate and professional experts are here to protect those investments at all costs.

If you’d like to find out more information about the major signs that you should update your business technology, or if you’d just like to learn more about what we can do for you in terms of small business computer support and beyond, please don’t delay – contact us today.

This post 5 Signs You Should Update Your Business Technology first appeared on PSSNet Business and is written by PSS Webdev1

Microsoft is ending support of Windows 7 in early 2020, meaning companies need to make plans now to ensure a successful migration to the Windows 10 operating system.

Complex migrations such as these are why so many companies turn to Primary Support Systems for IT support in Toronto

Why Migration Is Necessary

Microsoft has announced it will stop issuing updates and security patches for its Windows 7 operating system as of January 14, 2020. While Windows 7 will continue to operate, any companies using Windows 7 after that date are opening themselves up to considerable risk.

Security patches and upgrades often include defenses or structural changes designed to address emerging security threats. Without these new improvements, companies will be much more susceptible to attacks that could hijack computer systems or steal data.

That’s why it’s critical to reach out for IT support that Toronto businesses need. Here are 10 tips for completing a successful migration from Windows 7 to Windows 10.

1. Choose the Windows 10 Release

There are multiple options today for Windows 10 versions. You’ll need to choose the right product for your organization. There are three versions:

1. Windows Insider Program (WIP). Let’s your business be an early adopter of new features
2. Long Term Servicing Channel. Used for devices that have a fixed function, such as point-of-sale devices and kiosks. Not intended for desktops
3. Semi-Annual Channel. The most common solution for businesses, with a release every 18 months

You’ll also want to be sure that you understand the capabilities and demands for updates and how they will be managed, such as via a provider of IT support Toronto businesses rely on like Primary Support Systems.

2. Check Your Applications

Be sure that the applications your company relies upon are compatible with Windows 10. While most commercially popular software titles are compatible, any applications developed internally need to undergo rigorous compatibility testing to ensure your business can operate post-conversion.

3. Assemble the Right Team

Your project team needs a strong internal or external project manager, technical lead, application developer and representatives from key business units. Networking, help desk and IT security experts should also be included.

4. Create a Test Environment

A test lab is a virtual sandbox that can be used to test whether your applications and processes are operating properly in the new operating system before the solution is deployed for real.

5. Invest in User Training

While there are many familiar functions in Windows 10 compared to Windows 7, your employees will need time to learn how to do their work, discover the new features and capabilities, and ask questions. Changes in the Start menu, Control Panel and wireless networks are among the key changes that users need to learn.

6. Reduce Complexity

Too many business systems include custom configurations, add-ons and customizations, often designed as work-arounds. With a migration, it’s the ideal time to simplify your system configuration.

7. Contain Applications

Simplify your application provisioning by separating your applications from your OS. It’s a best practice and creates both flexibility and freedom in app delivery and usage.

8. Build and Follow Your Project Plan

An experienced, neutral project manager allows for the creation and execution and project plan that includes all the key components, from communication to workflows to deployment to training.

9. Choose an Approach

There are multiple deployment options, including:

• PC Refresh. Purchase new PCs for the organization
• In-Place Upgrade. Works well when there are no legacy apps or configurations that are not addressed
• Re-Imaging. Restore the computers to a previous state with a wipe and installation
• Virtual Desktop Infrastructure. Ideal for those areas with high levels of standardization, such as call centers

10. Choose the Right Partner

When in need of IT support in Toronto, businesses turn to Primary Support Systems. Our computer integration, project management and managed IT services deliver the peace of mind and reliability your company needs for success. To schedule a free, initial no-obligation consultation about your IT needs, contact us today.

This post 10 Best Practices for Migrating From Windows 7 to Windows 10 first appeared on PSSNet Business and is written by PSS Webdev1

Thanks to the rate at which technology has continued to advance over the last decade, it’s now possible to get more done “remotely” than ever. Your people no longer have to be sitting behind THEIR desk in THEIR office in order to be productive – they can get just as much done halfway around the world on vacation as they can in your physical place of business.

Luckily, those remote benefits don’t exclusively extend outward – it’s possible to focus them INWARD on the long-term health and performance of your business, too. That’s exactly what IT providers like Primary Support Systems do when they offer remote computer tech support services for you to take advantage of. All you need to do is learn a little bit more about how they work and you’ll come to a better understanding of why they’re so important.

Remote Computer Tech Support: What You Need to Know

For the sake of example, let’s say you’re working in your office at 1:00pm and suddenly encounter a problem with one of your critical business apps. Maybe it’s caused issues with a particular file. It doesn’t matter – you can’t work until this problem is fixed and time is very much of the essence.

With remote computer tech support services from Primary Support Systems, all you would have to do is give us a call. Because our experience isn’t limited to any one app or even operating system, we’ll be able to quickly determine the root cause of the issue and fix it ourselves using remote desktop services.

Thankfully, you’d be far from out of luck.

You can still get immediate access to the help you’ll need. We’ll still be able to remotely assess the situation and the chances are high that we can fix everything on our end so that you can get back to work. If for some reason we can’t (and this is rare), we’ll either walk you through the process of how to do it yourself over the phone or dispatch a representative for on-site support.

Truly, it doesn’t get much more straightforward than that.

Maybe the most important thing to remember is that when you engage with a remote computer tech support company, you’re getting more than just another services provider – or at least, you SHOULD be.

You’re getting a true partner in your organization’s success in every sense of the term. One that is prepared to not only answer the phone day and night to solve challenges large and small, but who can provide you with the lightning fast service you need to pick right back up again after even the most major disaster like nothing ever happened. Truly, what could be more important than that?

If you’d like to find out more information about how remote computer tech support services actually work, or if you’d just like to discuss the finer details of your own situation with an expert in a one-on-one way, please don’t hesitate to contact Primary Support Systems today.

This post How Does Remote Computer Tech Support Actually Work? first appeared on PSSNet Business and is written by PSS Webdev1

Thanks to the “mobile device” era that we’re now living in, people aren’t just used to being able to be totally productive outside of the office – they’ve literally come to depend on it.

But for those times where a smartphone or tablet just isn’t quite enough to get the job done, people still turn to laptop computers to meet their needs. But what happens when this critical device encounters a problem that you just can’t seem to fix on your own? Thankfully, the answer is simple – you turn to a laptop repair provider to get everything back up and running again.

Laptop Repair Services: Here’s What You Should Know

Because laptop computers are mobile in nature, there are a number of different hardware-related issues that are unfortunately common. These can include but are not limited to things like:

• A flickering screen, which can either mean that you have an issue with your power connection or that there is damage to your graphics card, among other problems.
• Hard drive failure, which means that if you’re not careful, you may lose every last kilobyte of data on that machine.
• Booting problems, which could be caused by everything from loose connections to a problem with your motherboard.
• Damaged external ports, which means that you may no longer be able to use critical accessories like USB flash drives.
• Your laptop is automatically shutting down, which could mean that you’re having overheating issues.
• And many, many more.

Whether you’re experiencing issues like those listed above or are going through something like a malware attack or data corruption, it doesn’t matter – a laptop repair services provider like Primary Support Systems can handle issues both large and small.

Not only do we have experience with every type of make and model of laptop computer that you can think of, but our services are reliable and we’ll get your machine back on its proverbial feet as quickly as we can. We’ll only use parts that are appropriate for your specific machine and will make every effort to restore fully operability to your laptop as quickly as possible.

You have a very specific problem – we have a very specific solution. In our opinion, it doesn’t get much more straightforward than that.

In the end, a laptop is more than just “another piece of equipment.” it’s the cornerstone of everything you’ve already worked so hard to build as an individual or business, and it’s an investment that is more than worth protecting. When you find the right laptop repair partner to meet your needs, you therefore go a long way towards accomplishing precisely that.

If you’d like to find out more information about the ways in which laptop repair services actually work, or if you have any additional questions that you’d like to discuss with someone in a bit more detail, please don’t delay – contact Primary Support Systems today.

This post Laptop Repair Services: Breaking Things Down first appeared on PSSNet Business and is written by PSS Webdev1

In an effort to make the different interactions that occur within a network infrastructure easier to understand, the International Organization for Standardization (ISO) created the Open System Interconnection (OSI), model. Each of its seven layers contains certain elements that are designed to work together seamlessly to provide the right small business computer support.

Is Layer 0 the Same as Layer 1?

Within the networking industry, there’s a debate about whether layer 1 is the lowest layer or if there is a layer 0. The debate centers around the fact some people consider layer 1 to be the same as Layer 0 because that’s where the cabling infrastructure is located. While this line of thinking might seem to make sense since layer 1 is where the transmission of any signal, binary and media occurs, the fact is that the cabling infrastructure is separate and requires its own layer.

What Does Layer 1 Do?

Known as the lowest level of the OSI model, layer 1 is where the electronic signals are both transmitted and received. It’s a bridge between physical connections like cabling, network interface cards, and connectors where the signals are effectively and reliably transmitted. For this reason, the infrastructure itself doesn’t fit into layer 1.

The Importance of Layer 0

It’s safe to say that layer 0 is the most important part of the OSI model in terms of small business computer support. The components that are chosen for this layer are the foundation that supports all the other layers. A layer 0 that is well-designed with high-quality components that are installed correctly provides numerous benefits.

When the right routing, cables, and support are implemented, signal loss is reduced and network performance is increased. Network downtime is minimized when it’s necessary for the system to be updated when additions need to be made or other changes are necessary. As the demands for bandwidth increase and more precise technology is introduced, layer 0 can support those  small business computer support needs more effectively.

Pitfalls of Not Taking Layer 0 Seriously

Digital buildings are not just the future; they’re happening right now. In order to accommodate this growing trend, the building’s infrastructure will need to support devices that connect wirelessly through additional access points. In some cases, the replacement of layer 0 cables and other infrastructure components can span as long as two decades. High-quality components that are durable and able to support upcoming changes are necessary.

Protecting data and ensuring that it can be effectively transmitted requires building a strong foundational infrastructure. There is no one-size-all layer 0 design because each business has different needs and goals. An understanding of these is crucial when building an infrastructure that will last and support the other layers.

This post OSI Seven-Layer Model: Where Does Layer 0 Fit In? first appeared on PSSNet Business and is written by PSS Webdev1

Network consulting is all about helping you figure out which computer-based services best meet the unique needs of your company. One service that can save money is Voice over Internet Protocol (VoIP), and it is revolutionary.

How VoIP Works

Rather than use a regular phone line, VoIP allows you to make telephone calls through the Internet. You use it just like a traditional phone and can call local, international, and mobile numbers. The difference is, the service you receive comes via a cell tower (like a mobile phone), rather than analog.

VoIP works by converting your voice into a digital signal and sending it through the Internet. If you are calling a regular phone, that signal is converted to a regular phone signal before the other party answers. One of the things that sell us on VoIP is the ability to call directly from a computer, VoIP telephone, or a traditional telephone connected to an adaptor. Because calls go through cell towers, you can use a wireless hot spot to make calls from any place that allows you to connect to the Internet.

Equipment Needed

You’ll need a high-speed Internet connection, and a computer, specialized phone, or adaptor. If you do use your computer, you’ll also need some software and a microphone.

Advantages of VoIP Service

• VoIP equipment is relatively inexpensive
• Some VoIP services allow you to speak with more than one person at the same time
• Your computer does not need to be turned on to make calls using a specialized VoIP phone or easy adaptor
• You can use your computer while you talk on the phone

Disadvantages of VoIP Service

• Depending upon your servicer, 9-1-1 calls may be handled differently than 9-1-1 calls made from a regular phone
• Some services do not work during power outages
• Some services do not provide directory assistance

Benefits to Your Business

Now that we’ve given you a better idea of what VoIP is, let’s talk about how it can benefit your business.

• VoIP can save money. It is natural to install more phones as your business grows. However, those installations and operating costs can quickly add up. Modifying your phone system to VoIP means you will run your phone calls through the Internet you already pay for and can cut the cost of paying the phone company.
• With VoIP in place, video conferencing suddenly becomes simpler. You will have the ability to switch various formats – including image, text, and video – in order to customize video presentations.
• If your business plans to employ remote workers in the next few years, VoIP will allow those employees to remotely use the voice, data, and fax services of your office through an intranet. In fact, if you’re on a tropical island on vacation, you can access those same services anywhere you have access to the Internet.
• VoIP can increase productivity by offering features like built-in contact lists, virtual numbers, caller ID, and voicemail. You can even set the system up so that messages are forwarded to several co-workers in one click, or a voicemail-to-text transcript can be sent to your email account for you to review later.

One of the best things about network consulting is having the opportunity to introduce you to new services, designed to save you time and money. VoIP is one such service.

This post Voice Over IP is a Computer Based Internet Solution first appeared on PSSNet Business and is written by PSS Webdev1

A computer virus can cause significant damage, whether to a single device or your entire business. Hackers are increasingly targeting small businesses with cyberattacks that can steal data, disable systems or force companies to pay large ransoms to regain control of websites and networks.

The consequences are significant. A virus can bring down a business quickly, leading customers to look elsewhere. If sensitive data is compromised, the damages — financial and reputational — can be catastrophic.

The challenge for small businesses is that often a virus can lie dormant and go undetected. That’s why for computer support Toronto businesses look to Primary Support Systems for comprehensive security solutions that detect, contain and prevent viruses.

Here are 5 signs you might have a computer virus.

1. Slow Operation

If a document takes longer to open or a software app is slow to load, it could mean that there’s a virus on your computer. If your internet connection to websites lags, it’s another sign that your computer could be compromised.

2. Lack of Hard Drive Space

Some viruses will consume large amounts of data storage. Your computer is likely to alert you when you’re running low on storage space. Be sure to take a look at the hard drive, especially if it has suddenly and unexpectedly run out of storage. Also look to see if there are any files missing. Some malware programs work by filling up available hard drive space in order to cause a system crash.

3. Frequent Crashes

If your computer starts shutting down out of the blue, you need to have it inspected immediately. If your computer crashes or you get the dreaded blue screen of death appearing, your files and device may be in danger. Back up your files quickly and have your computer and network scanned.

4. Programs Starting and Stopping on their Own

Are software programs opening and closing without any user interaction? Are you getting alerts that you’ve lost access to certain devices? Both are signs that someone or something is taking control of your computer.

5. Pop-Up Ads

The sudden appearance of pop-up ads is both an obvious and frustrating sign that some malware or adware is on your computer. Often these ads come in batches, with frequent and repetitive windows filling up your computer screen.

Primary Support Systems offers computer support Toronto companies need to combat against viruses. We offer monitoring services that will prevent viruses from taking hold and top anti-virus solutions that automate the defense of your devices. If your computers have been hit with a virus, we can detect and destroy it and repair files and applications that have been corrupted. To learn more about our computer virus defense services, contact us today.

This post 5 Signs You Have a Computer Virus first appeared on PSSNet Business and is written by PSS Webdev1

4 Reasons to Use Managed IT Business Services

When you need small business computer support, working with a managed services provider is a smart option. A  company that specializes in IT services can provide your business with solutions and security that give you a competitive advantage.

Here are 4 advantages to working with a managed IT service provider for small business computer support.

1. Cost Reduction

Working with a managed services provider reduces costs throughout your company. By assessing your technology and providing cost-saving solutions, you’ll reduce expenses for software, hardware. networking and security. You’ll also know your operating expenses, with a flat monthly fee for IT services and support. Shifting to hosted cloud solutions means no need for an on-premises data center, meaning you will not pay expensive space, utilities and power expenses.And with a dedicated team monitoring and managing your solution, you can redeploy internal IT employees to more critical tasks.

2. Improved Security

Cyberattacks are increasingly targeting small businesses. A managed services provider delivers a comprehensive array of services, including:

• Monitoring of your network with next-generation firewalls that detect, contain, neutralize and report on threats
• Software updates that are installed automatically, ensuring that patches, upgrades and updates are in place to provide the latest safeguards
• Anti-spam, anti-virus and anti-phishing software, automatically updated, that protects users and networks from intrusions
• Robust password, authentication and mobile device policy development that makes it even more difficult for hackers to access data and systems
• Business continuity and disaster recovery services to restore systems and data when necessary

3. Proactive Approach

Too many small businesses take a break-fix approach to their technology. In the short run, such an approach may solve an immediate issue, it is far more expensive and inefficient in the long run. Work with your managed IT services provider to complete a comprehensive assessment of your technology and develop affordable, effective solutions. This proactive approach allows for the identification of vulnerabilities and opportunities that can prevent issues from affecting your business.

By actively maintaining your technology, you will get more out of your devices and systems. A managed services provider also can help with scalability, allowing your business to increase capacity quickly to accommodate business growth and expansion, without the need to purchase and install additional servers to handle more data.

4. Focus on the Core

You need small business computer support that eliminates worry and distraction for you and your employees. A reliable, expert technology partner keeps an eye on every piece of your systems and networks, letting you focus on core business functions.

A managed services provider also helps you prepare for the future, providing guidance and counsel for your leadership that helps understand trends, opportunities and technologies that could affect your business. Engaging your IT partner in your strategic planning and budgeting leads to better business results.

For more information on the services and knowledge that you need for your small business, contact Primary Support Systems today.

This post 4 Reasons to Use Managed IT Business Services first appeared on PSSNet Business and is written by PSS Webdev1

Digital transformation is at the core of businesses of all sizes today. Driven by technologies that are revolutionizing the way we live and work, digital transformation is paramount for any business that wants to maintain a competitive advantage.

Knowing how to get started with digital transformation can be a daunting challenge for small businesses. However, the opportunities are high for those that make the leap and the risks are great for those that choose not to.

Defining Digital Transformation

Digital transformation is the deliberate change made in order to leverage new technologies to change business models, practices and the way work is done. The outcomes include more customer-centric products and services, more efficient operations, reduced costs and better differentiation from the competition.

Rapid advances in digital technologies are driving the accelerated pace of innovation. Artificial intelligence, automation, the Internet of Things, Big Data, cloud computing, augmented reality, blockchain, 3D printing, and data analytics are the core of this suite of disruptive and rapidly evolving technologies.

While leaders of small- and medium-sized businesses recognize the need and importance of developing a digital transformation strategy, many find their organizations ill-equipped to start. According to the SMB Group’s 2019 SMB Digital Transformation Study, more than 80 percent of surveyed executives believe:

• Using new technology is key to company growth and survival
• Technology changes are reshaping industries, workplaces, company cultures, business models and business practices

However, the same study reveals that only 19 percent of respondents strongly agree that their organizations do not yet have a well-defined digital transformation strategy.

Fundamental Elements of Digital Transformation

Before embarking on digital transformation, an organization must prepare by having the right foundational elements in place, including:

• Digital culture, where data, insights, and knowledge are shared broadly and readily within an open governance framework
• Knowledge digitization, which takes tacit and explicit knowledge alike and allows it to be personalized and transferred readily to employees
• Capability mindset, in which continuous improvement is the mindset of employees and workgroups at every level and talent is optimized
• Decision-making that changes, allowing employees to focus on complex and abstract questions while automation, Big Data and artificial intelligence resolve simpler queries
• Workforce performance that emphasizes positive assessments that align with the continuous improvement mindset
• Change leadership competencies that are expected at each level and seen as a form of intellectual property that contributes to a competitive edge

Getting Started on Digital Transformation

What steps does your organization need to take to excel at digital transformation? Consider the following;

• Change does not need to happen immediately. You cannot tackle everything at once and do not need to know all the transformation components at the start.
• Conduct a cost analysis to understand the real impact of not starting with digital transformation.
• Understand how your business environment, including the competitive landscape, consumer expectations, and labor market, are evolving.
• Prioritize the top one or two things you need to do to sustain and grow your business.
• Seek input from all areas of your business, including employees at multiple levels, supply chain partners and customers. Communicate with these collaborators regularly.
• Assess your technology stack to make sure it is capable of supporting your digital transformation.

At Primary Support Systems, we provide advisory services, small business computer support, and customized technology solutions to propel your digital transformation, To learn more, schedule your free consultation.

This post Steps for Small Businesses to Get Started on the Digital Transformation Path first appeared on PSSNet Business and is written by PSS Webdev1

Technology is an essential feature of businesses today. This means companies also require professional IT support to keep their system running smoothly. These days, you can’t expect to expand your business without improving your IT infrastructure. Some of the most successful companies in this era are those which have adopted digitalization. Before delving into the discussion, we’d like to let you know that we are a tech support company based in Toronto and offer IT support to all kinds of businesses. That was our brief introduction. Here are some of the fundamental reasons your company needs external computer support to enhance its productivity and expand its clientele.

# 1. It Helps in Data Storage & Management.

Every business has a repository of sensitive information which needs to be stored safely. A professional computer support service will help your company keep and manage data efficiently. It’ll also ensure only you and other authorized personnel have access to the data. In the absence of computer support, you may end up storing your data in an unsafe location. Moreover, you can also mistakenly give access to somebody who doesn’t have the correct permissions.

# 2. It Provides Safeguard Against Cybercriminals.

With innovations in technology, cybercrime is also getting more sophisticated and harder to detect. Hackers are awake 24 hours a day breaking ever trying to get into your network or computer, without the right cyberskills they’ll get through. This is where hiring external computer support will play a crucial role. Our IT experts will protect your system against various malware and viruses and ensure your data is as safe as it can be.

# 3. It Boosts Your Staff’s Knowledge of IT infrastructure.

Getting external computer support keeps your tech infrastructure up and running and significantly improves your employees’ knowledge in the said domain. Without dedicated IT Support your team is likely working adhoc to develop and secure your infrastructure.  With the help of computer support specialists, they can acquire the skills to work with sophisticated solutions.

# 3. It Offers Innovative Solutions to Complex Problems.

Another great benefit of having external computer support is that it provides you with custom-tailored solutions to even the most complicated issues.  Some problems are user addressable and we encourage you to resolve those issues internally.  When a complex issue rears its head, you may want to rely on a qualified tech support team to ensure your business continuity. Regardless of the issue, any business will suffer for every moment it’s down and that ultimately effects the bottom line.

# 4. It Renders Your Business’ Internal Communication Seamless.

An expert IT company can also enhance your intra-business communication channels. For instance, it can update your company’s email servers to make coordination among different departments hassle-free. Similarly, external computer support can also help you set up features like email marketing, video conferencing tools, and client feedback software. These new tools can significantly improve the quality of your communication with existing clients. Furthermore, your updated communication channels can also attract prospective customers and turn those into loyal ones.

Now that we’ve discussed how computer support helps you boost your company, let’s talk about finding a great tech support team.

How to Find the Perfect IT Support Service

When you outsource your computer support needs, it’s crucial to find a suitable service for your business that meaningfully contributes to its growth. Here are some essential traits of a great computer support provider.

Responsiveness

IT is all about seamless communication. When you call for support, you shouldn’t have to wait and go through a series of telephone prompts to get to a technician.  It’s not always about picking the largest company, its about choosing a company that which offers a single point of contact to direct all your queries and concerns.  Moreover, this company should be familiar with both hardware, software and various operating systems.  Including, Windows, MAC OS and Linux.

Affordable

Affordable technical support is definatly worthwhile, but beware, some providers charge a lower dollar per hour cost but don’t have the technical expertise to provide solutions in a timely matter.  This causes an echo effect.  1) you’ll likely end up paying more based on the amount of time they take to resolve issues, and 2) you’ll lose valuable time in productivity which can be far more costly.  Keep that in mind when you choose a service provider to work with.

Trust Signals

When you review a company, get an idea for how long they’ve been in business.  Communicate with the owner and get a sense for how well they undertstand your needs.   Visit their place of business and get a sense for who you’ll be working with.  And once you’re comfortable give them a try.  The best business relationships are built over time, so take it slow and give them a shot.  Let them earn your trust. If you are looking for a tech support provider in Toronto, please contact us. We offer a comprehensive range of business computer support services and provide customized solutions to your tech-related problems.

This post Why is External Computer Support So Important? first appeared on PSSNet Business and is written by PSS Webdev1